Service Desk Analyst
The Service Desk Analyst will be responsible for prioritizing and responding to IT support tickets from multiple channels including email, phone, chat, and walk-up requests. The role involves managing Microsoft infrastructure including Exchange servers, Active Directory, Entra ID, Intune, SCCM, and Office 365 applications. This position offers an opportunity to develop technical expertise while supporting the IT operations of an established iGaming operator.
Spreadex is an iGaming operator headquartered in St Albans, United Kingdom, with 143 employees. The company operates in the online betting and gaming sector, providing services to customers through digital platforms. Spreadex is looking to expand its IT department with talented technology professionals.
- Career development opportunities within an established technology team
- Exposure to enterprise Microsoft infrastructure and cloud technologies
- Mentorship from experienced IT and business leaders
- Structured IT support environment with clear ticket prioritization processes
- Potential for progression to mid-level IT roles
Benefits are estimated based on the job description, company size, and typical iGaming operator offerings; actual benefits should be confirmed with the employer.
The Spreadex IT Team are #hiring! Are you a Service Desk Analyst with knowledge and passion in IT and technology? We are looking for a bright and hard-working Service Desk Analyst to join our IT Department. This position requires an individual with excellent written and verbal communication, good organisation and prioritisation skills. You will prioritise and respond to tickets that come from multiple channels such as email, phone, chat, and walk-ups. You'll get to work on: - Exchange server admin (Exchange 2019 & Exchange Online) - Active Directory and Group Policy - Administration of Entra ID / Intune / SCCM - Office / O365 applications including Teams - Microsoft Defender This is a great opportunity to accelerate your career alongside established business and technology leaders, and gain / deepen your experience. If you're looking for a new and exciting opportunity within a vibrant team, follow this link to apply - Apply today or share this post with your network! #Spreadex #ServiceDeskAnalyst #IT
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