Head of Casino Complaint Resolution Center
Lead a 30-member team that handles player complaints, disputes, and policy issues for the Casino Guru platform. Ensure fast response times, transparency, and fair resolutions.
Casino Guru is an online gaming operator that provides a platform for casino and sportsbook products.
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
Benefits estimated based on industry standards
What happens behind the curtains when player frustrations, complex disputes and casino policies all meet in one place? 🤝 In our interview, the head of Casino Guru’s Complaint Resolution Center, Petronela Kontos, shares what it means to run a 30-member team that has published almost 63,000 player complaints and helped return over 60 million USD back to players worldwide. She walks us through response time commitments like the 48-hour publication promise, explains why delayed withdrawals, KYC friction and self exclusion disputes dominate their caseload, and shows how fairness, transparency and soft skills shape every interaction with both players and operators. 🎥 Watch the full interview and tell us in the comments: What do you think is the most important factor in a fair complaint process, speed, transparency or empathy? #CasinoGuru #LiveInterview #Complaints #Casino #ResponsibleGambling
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